Last updated: 9 November 2026
This page explains what happens when you cancel a Screeno subscription and how refunds are handled today.
Cancelling a subscription
- The workspace owner, or a member allowed to manage billing, can cancel from the billing page.
- Cancelling stops the next renewal. There is no early stop: you keep full access until the end of the period already paid for.
- Until that date, you can withdraw the cancellation and the subscription continues as before.
- The workspace owners receive an e-mail confirming the cancellation and the date access ends.
- After that date, the workspace becomes read-only: content is kept, and screens keep playing what was last published.
Free trials
A free trial needs no card and is never charged. When it ends, the workspace becomes read-only until a plan is bought.
Refunds
- Cancelling does not by itself give a refund for the current period.
- If you believe you were charged in error, contact us through the contact form with your workspace name and the invoice number.
- Refunds are issued by the Screeno team, in full or in part, up to the amount paid. Each refund is recorded with a credit note in your billing history.
- Detailed refund terms, such as deadlines, have not been approved yet and will be added here after review.
Payments and receipts
Receipts are sent only after a payment is verified. Invoices, receipts and credit notes from Screeno are not tax invoices.