Last updated: 9 November 2026
This policy explains what information Screeno keeps when you use the website, the dashboard and the Screeno players, and what happens to it.
Information we keep
- Account details: your name, e-mail address, a hash of your password (never the password itself) and, if you use it, the link to your Google account.
- Workspace content: business and branch names, screens, playlists, schedules and the media files you upload.
- Screen information: each player’s status reports, such as when it was last online, what it plays and device details like model and app version.
- Activity records: an audit log of changes in your workspace, including which member made them and the browser they used.
- Billing records: your plan, invoices, payments and receipts.
- Contact form messages: the name, e-mail address, company and message you send us.
How we use it
We use this information to run the service: to sign you in, deliver content to your screens, show screen status and alerts, send account and billing e-mails, keep the service secure and answer your messages. We do not sell personal information, and the website and dashboard contain no advertising or third-party tracking scripts.
Keeping workspaces apart
Each workspace’s data is isolated by the database’s row-level security, so one customer’s data cannot be read through another customer’s workspace. Sign-in sessions expire after 12 hours without activity and after 7 days at most.
Protecting sensitive information
- Passwords are stored only as hashes.
- Two-step sign-in secrets, connector tokens and the content of queued e-mails are encrypted.
- Client IP addresses are used to limit abuse (for example, too many sign-in attempts) and are stored only as hashes.
How long we keep data
- Screen status history and device events: 7 days by default, then deleted.
- Sign-in sessions: up to 7 days.
- E-mail verification links: 48 hours; password reset links: 30 minutes; invitations: 7 days.
- Media files you delete from the library: removed from storage straight away.
- Activity records, billing records and contact form messages: kept; there is no automatic deletion yet.
- To have a workspace or account deleted, contact us; there is no self-service deletion yet.
Service providers
Screeno uses an e-mail delivery provider to send account e-mails, and, if you use them, Google (sign-in with Google and Google Drive as a media source; Drive access is read-only and can be disconnected at any time) and a card payment provider. The providers in use will be listed here once they are confirmed.
Cookies
Screeno uses only first-party cookies that the service needs:
- screeno_session and screeno_workspace keep you signed in to your workspace (HttpOnly, until the session ends).
- screeno_mfa keeps the second sign-in step for up to 5 minutes.
- screeno_locale and screeno_theme remember your language and theme for up to a year.
There are no advertising or analytics cookies.
Your choices
You can change your password and turn on two-step sign-in in Settings, change your language at any time, and ask us through the contact form for a copy of your information or for your account or workspace to be deleted.